At Ducky, our reputation rests on heavy-duty builds and uncompromising craftsmanship: tools meant to outlast the machines they plug into. To keep supporting our community properly, we hold to strict guidelines on what our warranty covers, especially as our keyboards become increasingly customizable.

1. Warranty Coverage Period

Your warranty goes into effect on the date your keyboard is shipped. Coverage periods vary by region:

• European Union (EU): 2 Years
• Rest of the World (ROW): 1 Year

Note: For pre-order items, your warranty period begins on the date of shipment, not the date the order was placed.

2. What Is Covered

Our warranty covers defects in materials and workmanship under normal, everyday use.

• Hardware Failures: PCB malfunctions, faulty USB ports, and unprompted switch failures.
• LED Components: Total or partial failure of the LED backlight and controller components during standard operation.
•  Replacement Methodology & Service Channels: Our enthusiast boards are highly customizable, so we handle claims accordingly to minimize your downtime.
  

o        Direct & Premium Support: For warranty claims processed directly through Ducky Support or select premium authorized partners, we will often supply or replace the specific defective components rather than the entire keyboard.

o        Local Authorized Retailers: If you purchased your keyboard through a standard local authorized retailer, your claim is subject to their specific return and exchange policies. In many cases, these retailers will process a full-unit exchange rather than a component replacement. Please back up your modifications and remove custom switches/keycaps before returning a full unit to a local retailer.

3. What Is NOT Covered

Ducky encourages the enthusiast community, but we cannot be held liable for user-inflicted damage. The following are strictly excluded from warranty coverage:

• Modding & Assembly Damage: Damage to hot-swap sockets, traces, or the PCB caused by improper switch insertion, forceful disassembly, or unauthorized third-party modifications.
• Accidents & Abuse: Liquid spills, drop damage, pet damage, or force majeure events (floods, fires).
• Software/Firmware Bricking: Damage caused by flashing unauthorized firmware or making software modifications not explicitly approved by Ducky.
•  Consumables & Wear/Tear: Expected degradation of keycap shine, or fading prints on carrying cases and braided cables over time.

 

4. Accessory Warranties

Warranties for Ducky accessories (e.g., Premicord V3, Smart Keycap Pullers, Desk Mats, Plushies) are specified on a per-product basis. Please refer to the specific product packaging or the individual product page on our website for exact warranty durations and terms for these items.

 

5. Defective on Arrival (DOA) & Returns

• DOA Claims: If your product arrives defective, contact us within 7 days of delivery. Ducky will provide replacement parts, a full replacement unit, or request a return. We cover all associated shipping costs for genuine DOA claims (excluding local import duties/fees).
  
  
• Standard Returns: If you simply change your mind, you may return the product within 14 days of arrival. The item must be in pristine, unaltered condition and in its original packaging. The customer is responsible for all return shipping costs. Refunds are issued only after the warehouse team inspects the unit.
  

6. How to Initiate a Warranty Claim

Email our support team at support.ducky@pgw.tw with the following:

1. Valid Proof of Purchase: We honor warranties upon presentation of a valid proof of purchase (receipt or order confirmation) verifying the transaction date.
2. Proof of Defect: A clear photo or video demonstrating the issue (e.g., a video showing the LED failure or switch non-registration in key-tester software).
3. Troubleshooting Confirmation: Acknowledgment that you have attempted standard factory resets and firmware updates.